Billing Policies

Rides are billed to the customer’s credit card. Boston Chauffeur accepts the following: American Express, Discover Card, Mastercard, Visa. Use of a debit card to secure this reservation may result in an authorization hold on your bank funds in excess of the estimated service amount. Please contact Boston Chauffeur directly if you have questions concerning our debit card authorization practice.

  • A 20% recommended tip is added on the base fare. If applicable, stop time, wait time, and any holiday surcharges may also be included.
  • Any applicable additional charges (tolls, taxes, parking, fuel surcharge, etc.) will be itemized on your receipt. A $6.00 admin fee to added each booking.
  • All published rates are subject to change without notice.
  • Rides that take place on New Year’s Eve, New Year’s Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day or Christmas Day will be subject to a holiday surcharge of $25.00 or 25%, whichever is greater, applied to the base fare, stop and wait time.
  • Airport waiting time policy: Passengers arriving on domestic flights will have a thirty (30) minute grace period from the airlines recorded arrival time; passengers arriving on international flights will have a forty-five (45) minute grace period. There is a $8.00 charge for every five (5) minutes of waiting time after the grace period elapses.
  • Non-airport waiting time policy: After a five (5) minute grace period that does not start at an airport, there is an $8.00 charge for every five (5) minutes of waiting time after the grace period elapses.
  • Train and bus schedules cannot be monitored, therefore, billing begins at the scheduled pick up time.
  • Passenger-requested stops en route will be charged a $20.00 stop fee and $8.00 per five (5) minute increments for any waiting time.
  • Airport greeter service available for baggage greets at Logan Airport for an additional $50.00 (add $15.00 between midnight and 5 a.m.)
  • Onsite Group Coordinator: $50.00/HR (three-hour minimum)
  • All FBO arrivals have a two-hour minimum
  • All Fenway Park events have a two hour minimum per segment of service
  • All Gillette Stadium events are billed on an hourly, no transfers
  • All Comcast Center events are billed on an hourly basis, no transfers
  • Starting Memorial Day through Labor Day, all trips to vacation destinations will be billed hourly from Friday through Sunday due to heavier traffic patterns.
  • For sedan airport service between the hours of 12:00 am and 5:00 am please add an additional $15.00
  • For limo/van and SUV airport service between the hours of 12:00 am and 5:00 am please add an additional $25.00
  • There will be a $20.00 charge for all international arrivals
  • A fuel charge applies to base fare on all services.
  • Hourly rate begins when the car leaves the garage and ends upon its return to the garage.
  • Fractions of an hour are rounded to next half-hour
  • Boston Chauffeur provides child seats. There will be a $25 charge for each infant or child safety seat. In accordance with state and federal laws, parents and guardians of children traveling in Boston Chauffeur vehicles are responsible for installing child safety seats.
  • Boston Chauffeur arrives 30 minutes prior to all scheduled FBO pickups at no additional charge.
  • All rides are billed in U.S. dollars.
  • Boston Chauffeur shall not be liable for circumstances beyond its control, including but not limited to, weather, road conditions, and breakdowns.
  • Boston Chauffeur assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
  • In the event Boston Chauffeur is unable to provide one of its employee drivers for your ride, Boston Chauffeur may contract with a qualified affiliated company to provide the service. In that event, a referral fee will be charged in lieu of a service charge. In such instances, Boston Chauffeur will strive to ensure that the driver receives appropriate compensation for providing the service.

Cancellations & No Shows

The following cancellation terms represent standard policy at Boston Chauffeur and may be modified from time to time based on the market, desired reservation dates and vehicle availability.

  • All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the following.
  • All deposits are non-refundable.
  • Cancellations will result in a full charge equal to the base fare price of the trip plus the 20% service fee.
  • Cancellation of sedans within two (2) hours of a scheduled pickup in the Boston area and three (3) hours in other US Cities of scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% service fee.
  • International sedan reservations must be canceled 48 hours in advance or the full fare + 20% service charge will be billed.
  • Domestic van reservations must be canceled 48 hours in advance or the full fare + 20% service charge will be billed.
  • International van reservations much be canceled 48 hours in advance or the full fare + 20% service charge will be billed.
  • Mercedes S Class reservations must be canceled 24 hours in advance or the full fare + 20% service charge will be billed.
  • SUV reservations must be canceled 6 hours in advance or the full fare + 20% service charge will be billed.
  • Stretch Limousine reservations must be canceled 48 hours in advance or the full fare + 20% service charge will be billed.
  • All bus and specialty vehicle reservations must be canceled one week in advance or the full fare + 20% service charge will be billed.
  • A no-show fee equal to the trip plus service fee plus applicable wait time will be charged when the passenger fails to show at the designated location.

If you cannot locate your driver call 1-866-570-LIMO to avoid a no-show fee.

If you have any questions regarding these policies, please contact Boston Chauffeur.

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