BOSTON CHAUFFEUR POLICIES & SAFETY INFORMATION

Boston Chauffeur’s Billing Policies

Rides are billed in U.S. dollars to the customer’s credit card. Boston Chauffeur accepts the following payment methods: American Express, Discover Card, Mastercard, and Visa. Using a debit card to secure this reservation may result in an authorization hold on your bank funds in excess of the estimated service amount. Please contact Boston Chauffeur directly with questions concerning our debit card authorization practice.

• All published rates are subject to change without notice.
• Boston Chauffeur offers flat rates — service to and from thousands of selected destinations available at a set price rather than billed at hourly rates. The routes covered by flat rates include those most frequently taken by travelers, such as to and from most major cities and airports. These rates are sometimes referred to as fixed or point-to-point rates.
• The base fare refers to the cost of the ride before any discounts or additional charges, such as tolls, parking, etc., are applied.
• Time-based billing, also referred to as hourly or “as directed” rates, is charged on rides to which a flat rate does not apply. You will be billed for the time the vehicle and chauffeur are available to you, plus travel time to and from the garage. For time-based routes, charges are calculated from the time the vehicle leaves the garage to the pickup location until it returns to the garage from the drop-off location, billed at the hourly rate. There are no additional stop fees with time-based billing.
• Stop Charges
  • Passenger-requested stops on route that are in the same pickup zone during a flat-rate trip will be charged $25.00 plus $8.00 per five (5) minute increment for any wait at the stop location.
  • Passenger-requested stops on route that are in a different pickup zone during a flat-rate trip will be charged $40.00 plus $8.00 per five (5) minute increment for any wait at the stop location.
 Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.
• Tolls: We charge for any toll costs incurred between the pickup and drop-off destinations, as well as for tolls during the chauffeur’s return trip.
• Parking: At selected airports and certain other locations, chauffeurs are required to pay for parking while waiting at a pickup location or during a stop.
• Administrative Fee: The administrative fee represents a very small fraction of numerous operating expenses and regulatory levies imposed by municipal, state, and federal governments, agencies, and commissions, including regulatory, licensing, and other fees.
• Early AM Fees: Any rides scheduled between midnight and 5:00 a.m. will be billed a $40.00 fee for sedan and SUV bookings. An additional $60.00 to $100.00 will apply for specialty vehicles such as vans, buses, and stretch limos.
• There will be a $20.00 fee for all international arrivals.
• Operating Cost Surcharge: A surcharge, consisting of a fixed percentage of the non-discounted base fare, shall be added to reimburse Boston Chauffeur for our operating costs, other than tolls, parking, and airport fees, which are separately charged. Boston Chauffeur reserves the right to adjust its operating cost surcharge structure in response to increases in fuel prices, insurance costs, regulatory assessments, or other operating expenses.
• Child Seat Fee: Boston Chauffeur provides child seats upon request, where available, for an additional fee of $25 per seat, which will be reflected in the “Other” fees in the price breakdown. The client is responsible for installing child seats due to insurance regulations.
• Additional Fees That May Apply: Additional fees are miscellaneous charges such as catering for food and beverage requests by groups or overnight chauffeur expenses for long-distance travel. Any out-of-pocket expense required to meet special requests. Per diem for the chauffeur on overnight stays.
• Sales Tax: Sales tax is applied in some states, such as New York, New Jersey, and Georgia, as well as in selected cities and most international destinations.
• New York Congestion Tax: In October 2024, the New York State Division of Tax and Finance mandated new regulations for medallion owners and for-hire vehicles to collect the congestion surcharge, as required by State Law. The amount of the surcharge depends on the type of vehicle that provides the transportation in or through the congestion zone, as follows:
 $2.75 per trip provided by a for-hire vehicle that is not a taxi or a pool vehicle; State Law requires that the Congestion Surcharge must be passed on to the passenger and may not be deducted from the driver’s pay. Additionally, State Law further requires that Medallion Owners and FHV Bases remit the surcharge to the New York State Department of Taxation and Finance.
• Holiday Fees: Rides that take place on New Year’s Eve, New Year’s Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day, or Christmas Day will be subject to a holiday surcharge of 25% applied to the base fare, stop and wait time.
• Starting Memorial Day through Labor Day, all trips to vacation destinations will be billed hourly from Friday through Sunday due to heavier traffic patterns.
• Booking Fee: A $6.00 booking fee applies to each reservation.
• Waiting Times
  • Airport waiting time policy: Passengers arriving on domestic flights will have a thirty (30) minute grace period from the recorded airline arrival time; passengers arriving on international flights will have a forty-five (45) minute grace period. There is a $8.00 charge for every five (5) minutes of waiting time after the grace period elapses.
  • Non-airport waiting time policy: After a five (5) minute grace period that does not start at an airport, there is an $8.00 charge for every five (5) minutes of waiting time after the grace period elapses.
  • Train and bus schedules cannot be monitored; therefore, billing begins at the scheduled pick-up time.
• Meet and Greet
  • Meet and Greet – Arrivals or Departures greets: $80.00.
  • All International flights/greets – $95.00.
  • Any greets after 12am / before 7am is $125.00.
  • On-site coordinator, meeting and greeting, organizing and arranging $95 per hour / 4 hour minimum / Out-of-town 8 hour minimum.
  • All FBO arrivals have a minimum of two (2) hours for sedans and three (3) hours for SUVs.
  • All Fenway Park events have a minimum of two (2) hours for sedans and three (3) hours for SUVs.
  • All Gillette Stadium events are billed on an hourly basis, with no point-to-point transfers.
  • All Xfinity Center events are billed on an hourly basis, with no point-to-point transfers.
  • Fractions of an hour are rounded to next half-hour.
  • Boston Chauffeur arrives 30 minutes prior to all scheduled FBO pickups at no additional charge.
  • Boston Chauffeur shall not be liable for circumstances beyond its control, including but not limited to, weather, road conditions, and breakdowns.
  • Boston Chauffeur assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.
  • In the event Boston Chauffeur is unable to provide one of its employee drivers for your ride, Boston Chauffeur may contract with a qualified affiliated company to provide the service. In that event, a referral fee will be charged in lieu of a service charge. In such instances, Boston Chauffeur will strive to ensure that the driver receives appropriate compensation for providing the service.
  • For any rides booked three (3) hours or less prior to pick up, a $25 ASAP fee will be applied.
  • Boston Chauffeur vehicles are non-smoking. A $500 cleaning fee will apply to any party found smoking in the vehicle.
  • Any additional add-ons or delays will be billed accordingly.
  • No-show or canceled time of arrival is billable.
• The following items are prohibited from Boston Chauffeur vehicles:
  • Glass containers
  • Smoking
  • Firearms
  • Explosives
  • Fireworks

BILLING

• Pre-Authorization:
  Thirty-six hours prior to your trip, Boston Chauffeur will request a pre-authorization of your credit, debit, or pre-paid account for the estimated total of your reservation confirmation, plus an additional 30% of the total. A pre-authorization is a “hold” on funds from your bank account, drawn by Boston Chauffeur when we initially take your account and payment information, but have not yet processed the final charge(s) for your trip. The pre-authorization guarantees that the provided account information has the available funds to pay for the services purchased from Boston Chauffeur, and is removed when processing the final total. Your trip may be canceled if we are unable to request a pre-authorization from the provided payment information prior to your trip.
• Final Total:
  The final trip total is calculated after the vehicle returns to our facilities and will be reflected on your provided payment information within 24 to 72 business hours after the completion of the trip. If you do not receive a final receipt, please contact our Accounting department at 978-921-4334 or accounting@bostonchauffeur.com.
• Important Notes Regarding Pre-Authorization Charges:
  You may experience one of the following situations as a result of the pre-authorized charge on your payment information:
  • Your bank statement may temporarily reflect a “double-billing” or multiple payments to Boston Chauffeur for the same charges.
  • While your bank does not decline a payment to Boston Chauffeur, your bank may still place a hold on certain funds in your bank account.
  • Although Boston Chauffeur may decline your payment information, your statement may continue to show that a payment to Boston Chauffeur is pending.

Additional

• Neither Boston Chauffeur nor any of its subcontractors or affiliates shall be liable for or assume any liability or responsibility whatsoever for any lost or misplaced personal property or any other item left in a vehicle.
• In no event will Boston Chauffeur or any of its subcontractors or affiliates be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, in whole or in part, any of their obligations in connection with the services, where such delay or failure is due in part to:
  • Fire
  • Earthquake
  • Weather
  • Traffic
  • Road construction
  • Strikes
  • Government-sanctioned embargo
  • Flood
  • Act of God
  • Act of war or terrorism
  • Act of any public authority or sovereign government
  • Civil disorder
  • Delay caused by any air or ground passenger carrier
  • Or any other circumstances beyond the reasonable control of Boston Chauffeur, its subcontractors, or affiliates.

Pet Policy

• Boston Chauffeur is a pet-friendly company with most of our team having furry friends who are part of our families.
• Pets are allowed in Boston Chauffeur vehicles. If the pet weighs more than 20 pounds, then they must be placed in a kennel crate. Small pets must be leashed or placed in a carrying case and must not travel in the seat next to your chauffeur.
• Please note that certified service animals do not need to be placed in a crate. To ensure a smooth ride for both you and your pet, it is best to call us beforehand at 978-921-4334 to make arrangements so we can match you with a pet-friendly chauffeur.

CANCELLATIONS & NO SHOWS

• Cancellation charges equal to the rate confirmed at the time of the reservation will apply unless:
• Sedans are canceled more than two (2) hours prior to the scheduled pickup date and time.
• International Sedans and MPV vans are canceled more than 48 hours prior to the scheduled pickup date and time..
• SUVs must be canceled more than six (6) hours prior to the scheduled pickup time.
• Sprinter/Vans are canceled more than twenty-four (72) hours prior to the scheduled pickup date and time.
• Mini/Mid Coaches are canceled more than fourteen (14) days prior to the scheduled date.
• Motor Coaches are canceled more than fourteen (14) days prior to the scheduled pickup date and time.
• Limousines are canceled more than fourteen (14) days prior to the scheduled pickup date and time..
• Coordinators are canceled more than one week prior to the scheduled on-site date and time.
• International Vans & Buses 28 days prior to the scheduled pickup date and time.
• A no-show fee equal to the base fare price of the trip, plus any applicable wait-time and child seat fees, will be charged when the passenger(s) fails to arrive at the designated location.
• To avoid a no-show fee, call 978-921-4334 if you cannot locate your vehicle/chauffeur.
• Cancellation policies are subject to change during special market events.
• All deposits are non-refundable and non-transferable

If you have any questions regarding these policies, please contact Boston Chauffeur at 978-921-4334.