Cancellations and No-Show Fees

The following cancellation terms represent standard policy at Boston Chauffeur and may be modified from time to time-based on market, desired reservation dates, and vehicle availability.

• All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of the reservation will supersede the following.
• All deposits are non-refundable.
• Cancellations will result in a full charge equal to the base fare price of the trip plus the 20% service fee.
• Cancellation of sedans within two (2) hours of scheduled pickup in the Boston area and three (3) hours in other US Cities of scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% service fee.
• Van reservations must be canceled 48 hours in advance or the full fare + 20% service charge will be billed.
• SUV reservations must be canceled 6 hours in advance or the full fare + 20% service charge will be billed.
• Mercedes S Class reservations must be canceled 24 hours in advance or the full fare + 20% service charge will be billed.
• Stretch Limousine reservations must be canceled 48 hours in advance or the full fare + 20% service charge will be billed.
• All bus and specialty vehicle reservations must be canceled one week in advance or the full fare + 20% service charge will be billed.
• A no-show fee equal to the trip plus service fee plus applicable wait time will be charged when the passenger fails to show up at the designated location.

If you cannot locate your driver call 978-921-4334 to avoid a no show fee.